When will I receive my order?
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are: USA: 3- 4 business
days International: 5-15 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country.
The fee may vary depending on your order value, country limits, and other factors based on the
product itself. The end recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally –
this will minimize the risk of an order being lost in transit and make delivery of the order
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Package theft is on the rise— If you’re expecting a home delivery and you know you won’t
be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at info@CharlieandEva.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but the
new order would be at your expense.
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide,
so depending on where you are, your orders are printed and shipped from the facility that can do it
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at info@CharlieandEva.com.
I received a wrong/damaged product, what should I do?
I received a damaged/wrong product. What should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly,
please email us at info@CharlieandEva.com within a weeks’ time with photos of the damaged
product, your order number, and any other details you may have about your order. We’ll get back to
you with a resolution as soon as possible!
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you
smell is just a temporary addition. Now that your product is out of the confined space of the
shipping bag, the printing smell will dissipate after a few days and a wash cycle
You may notice some discoloration or off-white residue on your apparel. Do not worry! These
are not stains and will wash off after the first wash cycle. Our apparel is created with the latest
in garment printing technology. In addition, inks used are water-based and eco-friendly.
If you receive a product with a mark – please wash it before reporting a problem.
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us
know by contacting us at info@CharlieandEva.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any o
these apply, please contact us at info@CharlieandEva.com with photos of wrong/damaged
items, and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us
know at info@CharlieandEva.com within a week after receiving your order. Include your order
number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Any other questions?
Get in touch with us – info@CharlieandEva.com